Does a top 5 position in google translate to more money?

One of the passions that I have is Search Engine Optimization and Search Engine Marketing. I have a Masters Degree in Marketing and I have always had a passion for understanding why people do what they do and I seem to have a knack for getting great placement for my keywords in Google. The question that I wanted to know is just how much impact would it really have on a business to have a top ranking for a keyword that is very specific to their industry?

People are always telling me how much better their business would be if they only had a top 5 ranking in Google. They speak top positioning as if it were the Holy Grail to unlock the potential of their business! BUT IS IT ALL THAT IT IS CRACKED UP TO BE?

So I choose to put this to the test, I have two clients who are in very high margin businesses but their Internet sales; rankings and overall Internet strategies have been disappointing. They have owned the domains for a number of years and have relevant content on their pages.

They have not done any real optimization but did have meta-keywords on each page from when their web sites were written. They were basically blank slates with no bad habits and low search volumes. They had the basic of for e-commerce and some feedback forms to get more information. I am not going to tell you what the specific sites were but the industries are medical devices and convention supplies.

My first steps were to determine what their highest margin or most profitable products were and also what they would like to be selling online. What had the lowest rate of return and what items had pictures that really helped the customer to understand just what they would be getting. They each picked five total product and we I am not talking about popular keywords but sort of niche business-to-business phrases that have low search volume but are highly specific to the industry. So they should be perfect for a SEO project. High relevancy, low search volume niche products.

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Happy Birthday to the Internet

Tomorrow April 7th 1969 the first “request for comment” or RFC was published. An RFC is a template or road map that helped to pave the way for the creation of the Internet. Here is a link to the original document, it was written by Steve Crocker who has worked can continued to work on the Internet after all these years.

It’s not about what was said but the RFC process that he developed created a way for engineers to share new ideas in a public forum. Without RFC’s the Internet would not be as open and available as we know if today.


Well Happy Birthday to the Internet, Happy Birthday to You.

Big Bear Trip

The last few weeks have been a little stressful, so I needed a little break. A great friend of mine Aaron said that he had a house at the lake and it was time to open up the cabin for the summer. The goal was to clean up all of the winter items and get ready for the summer fun. This meant putting the boat in the water, doing a little cleaning of the refrigerator and just making sure that things were in tip top shape.

We left San Diego at about 2pm on Friday and headed up the 15, we were expecting the trip to take about two and a half hours but with all of the construction traffic I was a grueling three hours and forty-five minutes in the car. When finally made it up the mountain we saw some posted signs by the marina that it would be open for Summer April 1st. No big deal today is the 30th we could just put it in the water tomorrow… Right, them we remembered that 30 days have September, April, June and November all the rest have 31… Ouch.. That’2 two days away and we did not have that much time. Was the weekend going to be wasted?

Not at ALL! Aaron really knows that mountain and he was able to secure us a launch at a different slip and we were going to take this boat out tomorrow. All that we needed to do now was charge the battery and to startup the engine in the driveway – no big deal. We were able to trickle charge the battery all night long and on the first time the engine started – we were on our way.

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Flying High – Life is About Possibilities

My life has been amazing of late, I am going through some really horrible personal issues but that aside – life is beautiful and I am open to the possibilities of absolutely anything. And with this new possibility and sharing myself with people you would be amazed at the results.

My last few weeks have been charmed to say the least. I have written about Kart racing at K1 Speed and this was a great event, I went to the Google main campus and was treated fantastically well and my good fortune just seems to be continuing.

My great friend and confidant Troy who just sold his business invited me for a spin in his new plane. For a split second I was thinking about crashing and how that would really suck and realized that it as the old me and the new me that knows that anything is possible and that possibilities are endless decided that the experience would be worth dying for. So I drove about an hour north of San Diego to Temecula and I was pumped for the experience. It had been a while since I had seen Troy and it was going to be a great chance to catch up. When I got there Troy was just pulling up in his new BMW M6 in black and he lead me around a few corners to his hangar.

He hit the garage door opener, the hanger door opened and inside was this polished and pristine new plane. Wow, this was going to be fun. We pulled the plane out for the garage (literally pulled it, you would be amazed at how easy it was to move) and after a few quick checks and some new oil we were ready to go.

First thing i noticed was a sign that said “EXPERIMENTAL” on the inside door…

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Google All the Day

A few weeks ago I received an invitation to go to the Mecca of the Geek – the Google Campus. Even though I know a number of people that work there it is still a once in a lifetime opportunity.

I went there with Wayne to meet our dedicated account representative Christian. We flew into San Jose from San Diego and it is just incredible to see the number of people that commute every week from one part of the country to Silicon Valley. These are people who live weekend to weekend and work out of the house every week. There is real dedication to commute and be a part timer in a full time relationship. But enough about that lets get the show on the road.

We landed and went to pick up our rental car, and we picked up the new Dodge Nitro. I loved the look of this beast – Wayne was less than enthusiastic about its appearance. Well I was driving and I dug it. The car is just a very chunky machine and other than the spongy breaks it was very cool to drive and easy to navigate. Not like there was much navigating to do because the Google offices are just a few miles from the airport.

We got to Google a few minutes early for our appointment and met in a smaller building just the the west of the Googleplex. We signed in and went up to Christians office, he shares this office with one other person and her dog. Man that dog was cute.

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Montana Meth Project

For those of you who question if the message is the medium take a look at Montana Meth Project. It has one of the most powerful anti-drug messages that I have ever seen…This is not the old eggs in a frying pan slogan of “this is your brain on drugs, any questions?”.

These images are powerful, potent and really speak with a potent level of authenticity, clarity and honesty. You really need to check them out.

If you have not yet experienced their message – watch each and every one of their Television Ads.


The Montana Meth Project is a large scale prevention program aimed at significantly reducing first-time meth-use through public service messaging, public policy, and community outreach.

Take Action.

How Much is Your data worth?

I was reading this article from MSN entitled Oops! Techie wipes out $38 billion fund. A quote from the article is “Perhaps you know that sinking feeling when a single keystroke accidentally destroys hours of work. Now imagine wiping out a disk drive containing an account worth $38 billion.” So I got to thinking and about how much is my data really worth.

I am not talking about business data I am talking about personal data and the information on my hard drive. Those of you who do business with me know my standard quote is “There is almost no such thing as having to much protection for your data. The servers may cost you 15k but the data is worth millions.”

So I have decided to see what my own personal data is worth not only to me but in real $$$. I have pretty much grown up in the technology age, in High School and College I was typing everything and everything was being saved for future use (you never know when you will need a three page paper on Shakespeare) and it has countless hours invested in this information. Fortunately I purged my old data but if I were still in school this would be almost priceless.

Back to reality here:

On my PC I have about 3 years of customer invoices and accounting records – I have had to pay an accounting firm a while back to straighten out a tax issue for me and based on their invoice it would be about $3500 to recreate most of the data from hard copy.

I also have 6 years of digital travel photos – I have uploaded most of them to flickr but the originals are priceless. But if I HAD to put a price on them – one trip to Western Europe for viting 5 countries – $3500, one trip to Eastern Europe $2900, two trips to South Africa $7500, one trip to China and Hong Kong $3500. So the images are worth $17400 just to go back to the places to retake the photos, but the memories are irreplaceable.

Emails and letters to my wife before we were married – priceless.

Songs that are loaded into iTunes from a CD that I no longer have.
Tax returns – ask Uncle Sam
Passwords to about 50 web sites that are just saved as cookies – I have an account where?
Spreadsheets and business plans – this could be a million bucks just sitting there.
Rants and Raves. $0.02

I estimate that I would suffer about $20,000 in replacement value and about $1950 in actual damages if my hard drive died..

I am not even going to include software and aggravation costs nor the time it would take to set my machine back up again the way that I like it.

I urge you to backup your data. There are so many easy ways to do this: burn a CD/DVD, use an external Hard Drive, USB stick, another machine, tape backup, floppy disks or an online backup service.

Bottom line backup your data. Its cheaper than you think.

Penetrating the Orange County Broadband Market

It has been electric the last few weeks because we have finally entered into the Orange County Broadband market. This is a significant milestone for Skyriver and helps to solidify our position as a major player in our industry.

It has been tough to keep this news quiet but the press release is out and I can finally share my enthusiasm for this expansion. Today Orange County…tomorrow the world?

The engineering team has worked double time to make sure that the expansion was more than just symbolic and we have architected this to be a meaningful and robust addition to our ever growing network.

Great work to Ron, Mike, Shane, Chris and the rest of the team.

Skyriver Communications Expands Its Wireless Broadband Coverage Into Orange County

SAN DIEGO, March 20 /PRNewswire/ — Skyriver Communications (www.skyriver.net) announced today it has added Orange County to its fixed wireless footprint. Wireless broadband speeds of 1.5Mbps to 45Mbps can now be accessed in Anaheim, La Habra, Garden Grove, Fullerton, Brea and Orange County Broadband map. This expanded coverage is part of Skyriver’s aggressive growth strategy, which includes a fixed WiMAX rollout throughout the Southwestern United States.

“We are thrilled to be able to offer Skyriver’s rich suite of converged communications services to the businesses of Orange County” states Manny Fennessy, Skyriver’s VP of Sales. “Skyriver’s entrance into the Orange County market will vastly improve the depth of services available for business customers and will provide a much needed and true alternative to the traditional data service providers. Further, Skyriver’s Agent Program will provide local software providers, LAN consultants, ISPs and technology integrators with the opportunity to generate new sources of revenue while providing their customers with enterprise grade access solutions.”

Brad Slavin, Skyriver’s VP of Engineering and Operations added, “The successes that Skyriver has achieved in the technical trials of our next generation network and wireless platform has given Skyriver the confidence to push the envelope of the services that we can deliver over the air. We are at the forefront of service delivery and implementation of the next generation Wireless Broadband internet connectivity.”

About Skyriver Communications

Headquartered in San Diego CA, Skyriver Communications is an innovative connectivity services provider, offering a complete set of converged communication solutions to enterprise, small-medium businesses, and hospitality markets. Through its trusted and reliable wireless broadband, hotspot, business continuity, IT services, and ISP offerings, Skyriver is uniquely qualified to meet the full spectrum of mission critical connectivity, implementation and support needs of today’s fast paced communications environment. For more information about Skyriver Communications, please visit www.skyriver.net.

St. Bernard Eliminates Thousands of Spam Emails Per Month for Skyriver Communications

Readers will remember a few weeks ago I was talking about the anti-spam solution from St. Bernard Software (previously Singlefin) and just how amazing I thought that their solution was in the marketplace and how they really met the need for SMB spam filtering.

Well life has been very interesting since then, I was invited to participate in a radio show along side the CEO of St.Bernard Software as a customer representative – you can hear it live on MyTechnologyLawyer.com or download it directly from the site here.

I really think that the radio show rocked and the PR Firm for St.Bernard an agency called Lewis Pr asked me if I would participate in a press release for the LivePrism product. I said that I would be happy to participate and on Friday there was a press release about how Skyriver has utilized the LivePrism product to protect our clients.

I have attached a copy of the release:

SAN DIEGO–(BUSINESS WIRE)–March 16, 2007–St. Bernard (OTCBB:SBSW), a global provider of security and hosted office solutions for small and midsize businesses (SMBs), today announced that Skyriver Communications has deployed LivePrism throughout its organization and to selected customers. St. Bernard’s on-demand services include hosted email, instant message (IM), Web filtering and hosted office solutions. LivePrism eliminates spam and ensures that Skyriver’s customers are compliant with federal and industry regulations.

Skyriver Communications is a Broadband Wireless Communications carrier, serving SMBs throughout Southern California. The company required an easy-to-use and cost-efficient service to reduce email spam and ensure that its customers in the financial-services industry meet necessary compliance regulations by archiving all electronic messages.

After testing solutions from multiple hardware- and software-based vendors, Skyriver selected LivePrism as the most reliable offering to manage configurable and scaleable email, Web and IM filtering. In January 2007 alone, LivePrism identified and stopped 75,542 spam emails from reaching users on the Skyriver network.

Designed to specifically meet the needs of SMBs and leveraging on-demand infrastructure, LivePrism services are remotely managed and delivered to Skyriver over the Internet, removing the burden of costly hardware installations and sustaining IT management. Skyriver and its customers now have access to the power of enterprise-class solutions, but with the flexibility to choose services and scale as business requirements dictate.

“Since our customers consider spam to be the most pressing IT issue, we needed a solution that provided exceptional functionality at a reasonable price,” said Brad Slavin, VP, network engineering and operations at Skyriver. “We chose St. Bernard’s LivePrism because it is scalable and requires minimal maintenance and support, while offering maximum security and reliability.”

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A Need For Speed – K1Speed

Last week I set up an engineering field trip. Unlike our previous outings this trip was not filled with wireless site surveys or any computers at all. The team really needed this, there have been some huge issues with communications in the last few weeks and it was just time to blow off some steam. Nothing like a little friendly competition to open up the communications again.

As a team building event we choose to go to K1 Speed and it was an amazing experience. K1 Speed is the thrill of high performance Italian kart racing mixed with some friendly racing competition. If you are not familiar with electric Karts these little rockets are fast. They have an amazing amount of torque and power and because they are electric there are no fumes. Electric Karts are like having fun and saving the environment at the same time 🙂

The facility is about 75,000 square feet with a track that twists and turns for an absolutely amazing experience. The staff was professional and if you asked they gave helpful hints about getting the fastest time possible. It felt as if we were professional drivers getting ready for Formula 1 excitement.

There were nine of us that went racing, we signed into their computerized system that creates a unique drivers profile for each racer and it is the basis for the statistics that are provided after the race. We had a 14 lap qualifier that measures the fastest single lap and uses that data to determine the starting position in the MAIN event.

I know that they were just being kind but I won the qualifying round with the fastest lap time of about 33.04 seconds a full half second from the next person..these Karts are fast and have enough power to make the back end drift!

Oh, yea – crashing and careening into a wall is not an unusual event. Staying out of these pileups is a great way to gain position as the others untangle themselves.

The main event was potent, we were all driving like our lives depended on it, if it were not for the SMILES 🙂 that were plastered into our faces you would have thought that this was a life or death challenge. After 16 long and well fought rounds Mike, Paul and Chris rounded out the top 3 positions.. I came in fourth and without glory.

After the event each one of the guys let me know how much fun they had had and how just hanging out together in a relaxed and offsite location really helped. K1 Speed has my vote for a great team building event – pizza, fast cars and computer controlled statistics – who could ask for anything more?

A Punch Biopsy

Today I finally went back to the dermatologists office after my initial visit late December when I complained that a piece of metal that got stuck in my finger from about a year ago was beginning to hurt. It was like nothing that I have ever felt before. I am sure that it is a piece of metal but there seemed to be a hard ball surrounding the site under the skin and I was concerned that it was something a little more serious than that.

During the initial consultation Dr. Stuart told me that foreign bodies in the skin usually make their way out after a few months and that I should give it a little more time and let nature take its course. She also told me that I might be able to use a clean needle or razor blade to try cox it out and have it come out. So for the past few months i have tried everything short of minor surgery to get this out of my finger.

Finally it got to the point that it was actually irritating to type because each push of the keyboard would cause the ball under my skin to hit some nerve and it was beginning to freak me out. So at 8:10 this morning I went to get it looked at one more time and this time she offered me the solution…a punch biopsy.

Basically a punch biopsy for those of you who are not skincare professionals is where the dermatologist numbs up your skin with an injection, and after the initial pain of the needle and the stinging caused by the medication proceeds to do the real work. She took what can only be described as an amazingly sharp cookie cutter and pushes it though the skin (like the needle piercing the heart in Pulp Fiction) and remove the foreign body by taking a “core sample”. What she removed was about the size and shape of the tip of a q-tip, it was white and honestly gross.

She dropped it into a formaldehyde solution and screwed the lid onto the jar, she then looked at it and said what had to have been the funnies thing that I have heard all day which was “well I don’t think that was going to make its way out by itself” and then she sewed me up with four stitches and sent me on my way.

It was really an strange experience, I could see what she was doing the whole time, I could see the blood but because my finger was numb it seemed as if it was happening to someone else.

It was quick and painless and the only sign that I have is a finger that is all bandaged up and it looks like E.T. trying to point the way home.

Blackberry 8800

So my story for today is the absolute pleasure I had switching from the 8700 Blackberry to the 8800. I don’t quite know if I like the new one more than the old one but there are just some things that Blackberry gets done PERFECTLY and so few people ever write about it.

Brad Slavins' TechTalk

I went to Cingular Wireless today I arrived at the store at 8:45am for a 9:00am store opening, but it seems that someone had been out partying all to late the night before and they opened the store at 9:30. Holy sh*t, who can get away with this in modern mall society? This is a Cingular / ATT corporate store and not some independent who opened up late… Well enough about that, back to the phone.

I have been a Blackberry user for about 4 years, I have had the 7100, 7290, 8700 and now the 8800 and the thing that keeps me coming back is the provisioning feature of the phone. I am connected to a BES server and all of my contacts, calendar events and emails are stored on the server and I wirelessly sync to the phone to keep everything updated.

This is how it went:
I walked in and asked them if they had the 8800. They said yes, and I let them know that I wanted it. They provisioned it on my account within 10 minutes and while I was waiting I performed a wireless sync from my 8700 to the BES. After the sync was finished, it took about 30 seconds I performed a “wipe handheld” and typed in the security phrase “blackberry”. The old phone completely wiped all of my pertinent information and it was now factory fresh. I called the office to have them set me a new BES activation password (which took longer than the entire process at Cingular) and then I inserted my old SIM into my new phone. It took a little getting used to but finally I figured out how to do an Enterprise Activation, I entered my password and within 5 minutes I had synced the data.

I have about 900 active contacts and I keep my calendar for 60 days on the handheld so there was quite a bit to do. The phone finally displayed Activation Complete and there it was… all of my contacts, all of my calendar items and all of my tasks where there… Amazing!

I also discovered that my settings had also transfered to this new phone – one of my biggest and must do settings is to update the Auto On/Off settings. I like my phone to wake up at 7am and go to sleep – without this I would be on with clients 24/7. I navigated to the settings and I was AMAZED to find that it kept everything from the old phone.

So I migrated to the latest technology in less then 10 minutes including all contacts and I am just thrilled about RIMS tight integration.

If you want to know what I think about the phone? I am disappointed by the lack of 3G and WiFi but I can live without these. I am not enthusiastic about the missing thumbwheel on the right side of the phone but from what I understand the little nipple trackball is going to become the standard. So there is no time like the present to adjust and just move on.

The display is amazing, the color and the clarity is fantastic – there is no font that does not look great on the screen. I am told that the usability and functionality will usurp the previous models, I’ll just have to wait and see.

I’ll give it a few weeks and let you know how it goes. Oh yea – for those of you that PIN the text of an incoming PIN is red so that you don’t miss it in your inbox.

Its all about the WiFi

San Diego IT Support

Its all about the WiFi

One of the core competencies that we have at Skyriver is wireless networking, we install large scale WiFi networks in hotels and we have almost 15,000 rooms in over 100 hotels fully covered with our Hospitality WiFi services. So we really do know WiFi and hotspots 🙂

More and more business are calling us to become unwired and I wanted to
share some thoughts about the process and what you should expect as far as performance and ease of installation.

What is an Access Point

Lets get started with some general information. The fundamental requirement for setting up a wireless network is a device known as an access point. An AP as it is know is essentially a short-range transceiver with a range of about 100 yards in any direction. All of the magic happens within this sphere of radio waves and any computer, modem or printer or in fact any computing device that is suitably equipped can communicate with any other one via the access point.

Fact vs. Features

If your businesses already has a wireless router chances are that it comes from either Linksys or Netgear, because they own more than 80% of the consumer WiFi market. While these AP’s offer a good blend of features for about $50 the do not have the reliability or range of their commercial counterparts. These consumer AP’s ship with low powered and omni directional antennas that make it very difficult to place within an office and get comprehensive coverage. Their performance is adequate, their reliability is ok but the real issue that I have is their lack of
comprehensive enterprise grade security features.


netstumbler

A Sense of Security

Security is a huge issue with wireless networking, without careful configuration anyone can connect to your wireless network from the parking lot. Radio waves flow through walls and out the windows and can be picked up hundreds of feet from your office.
The default setting for these AP’s is to allow anyone to connect, so unless you turned this off, your network may be vulnerable.

Take a look at the software from Netstumbler.com and you will be amazed at the number of open access points you can find within a few hundred feet of your office. My advice is you need to protect your network with a password or Key and if security is a big concern you should investigate a more refined and integrated security mechanism like radius
or WPA.

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Spam Filtering

About three years ago I started using an anti-spam / anti-virus filtering service known as Singlefin, now St. Bernard Software product called LivePrism. It has been the most amazing and reliable filtering solution that I have ever used and I have used a number of them including Postini and a the Unix SpamAssassin.

I called their corporate office to rave about their product and how much one of my clients in San Diego were just enamored with the service. Next thing you know I am a spokesperson for their product. (No I don’t get paid nor get a discount to mention them.) It really is just the best spam protection on the market and they have a 30 day trial, so what is there to loose?

Well there was a press release about their product and they mentioned me:

Singlefin Launches Free E-Mail Security Service for Businesses

Singlefin today announced the launch of its free e-mail filtering service for businesses. The hosted service provides enterprise-class anti-spam, anti-virus and technical support without the need for additional hardware or software, or any change in a company’s current ISP or e-mail provider. Businesses can provision themselves for the security service at the Singlefin website (www.singlefin.net) in less than 5 minutes.

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Waiting for Wimax

A major player in the Broadband Wireless hardware space took us to lunch today with the intent of introducing some new products and clarifying their roadmap. As I was sitting and listening to their spiel about the upcoming “future sets??? of the hardware I really began to think about the current reality of the Broadband Wireless industry. So here is the question If the product had the feature set that I was looking for, but it was based on a proprietary hardware platform would I adopt or wait for unlicensed Wimax?

You have to understand that the promise of unlicensed Wimax has been a real Samuel Beckett story for the last 18 months; We all sit around waiting for it to arrive, we have been promised and yet the next day we sit around without it. Broadband Wireless companies just sit hoping that someone will come along and offer up a solution.

Knowing what I know about the status of unlicensed Wimax in the USA would I accept a solution that met the customers needs today with a roadmap to standardization tomorrow? You bet I would.

It sounds simple right? Find a product that fits the customer’s requirements of VoIP, QOS and 3-6Mbps of symmetrical bandwidth with a range of about 5 miles LOS and provide an upgrade path when your hardware is forum certified. It’s not as easy as it sounds – I have been searching for over a year for a vendor who has enough confidence in their product in the unlicensed spectrum to provide an upgrade path to a Wimax certified option to no avail.

Most vendors are focusing on the international market or licensed Wimax so it leaves the North American market with a problem in search of a solution. So what is the solution?

The best choice at this time would be to evaluate the merits of the proprietary vendor solutions, evaluate some yet uncertified Wimax 5.8 hardware and also go on the hunt for some licensed spectrum to conduct field trials. Customers are demanding features and you have to have a plan to deliver.

99 Tips for Using the Internet for Your Business

1. Backing up data now translates to no regrets later.Hurricanes, floods, fires—it can be easy to imagine that something awful would never happen to your town and your business. But if you rely on keeping information in a digital format, why would you leave it up to the whims of Mother Nature for you to keep your business documents safe? One of the safest ways to keep your data out of harms way or just to make sure that you have remote backup is to use an online service thats backups up your business on a daily basis. Look for a service that will copy the files you wish to duplicate on its secure servers, encrypting them in the process so only you have access, and they’ll be there after disaster strikes or even if you need to restore the files you accidentily deleted last week.

2. Make it easy to find all your emails and other correspondence.New federal laws in the US have mandated that companies be able to produce emails and other correspondence, such as instant messages, in case of a lawsuit and to support the requirements of Sarbanes-Oxley. How can a company manage all the emails and internal communications utilized by its employees for later retrieval? Inboxer is a powerful retrieval software which can search emails and attachments quickly and accurately to find the information your company is needing during an investigation. Take a look at Inboxer.com

3. Communicate with anyone around the world with for free. Do you want to inexpensively and easily communicate with employees on the road or clients in another country? If you have two computers and the Internet, anywhere around the world, you can link them with Skype’s video and voice technology, creating a conversation with the best price—free! The most feature rich client is Skype which offers an array of features including your own phone number with and Skype for Business

4. Forget Windows, go with the penguin. For almost any business owner, choosing Linux over Microsoft’s Windows would save money—Linux is a free operating system. Linux can be programmed to look and feel like Windows, many Windows programs will also work on Linux, and you won’t have to worry about those pesky Windows updates or viruses anymore. For an excellent distribution give Ubuntu a try. The desktop version is an easy way to start with Linux or if you want to try an Enterprise grade desktop check out Suse Desktop.

5. Collaborate on your documents, while backing them up at the same time. Sometimes, two employees may need to work on a project at once. The perfect solution is Google Docs and Spreadsheets, a web-based application which allows users to not only work on documents at the same time, but share them instantly, store them for later use and editing.

6. Word processing… for no expense.. Although popular, Microsoft Word and the many other elements of the Office Suite can be expensive. Unlike Word, Open Office is free and includes all the components that Word does. For word processing, spreadsheets, and presentations, Open Office gives the user the same office suite efficiency, at no cost.

7. Fax, without a fax machine.Not only do you not need a fax machine anymore, you’re better off without one. Online fax services such as EFax or my personal favorite for a high volume office Ufax allow you to send faxes online as attached files and receive faxes as email attachments—extremely convenient. Say goodbye to an additional office machine and extra paper clutter.

8. Cut the phone line. Say goodbye to long distance fees charged per minute, fees to make local calls, and paying out the ear for extra lines. All that’s needed these days is an Internet connection, and you’ve got a ready-made phone line already. VOIP (Voice Over Internet Protocol) works over the Internet, is 99.9% indistinguishable in voice quality from the POTS (plain old telephone system) and is much less expensive. For a low monthly fee, you’ll usually receive unlimited calling throughout the United States and Canada, free voicemail and three-way calling, the ability to keep your old phone number, and quite conveniently, the ability to receive voicemails as email attachments. For the home business or very small office a service like Vonage will work out well but for a business grade service and multiple lines take a look at SimpleSignal.com. They offer all the features of a PBX neatly bundled together and they even supply the IP phone.

9. Defeat viruses, once and for all.The highest-rated antivirus software available is Nod32, which set a world record for not missing an “in-the-wild??? virus throughout six years of testing. The runner-up is Avast, which has the further advantage of being free. Forget about paying for antivirus programs that will slow your computer down and not do their job—why bother when the best is available for free?

10. Talk rather than type. Dragon Naturally Speaking is a voice recognition software that will type what you say into an email or document. Use it to transcribe meetings, take notes, compose emails, all without even touching the keyboard. After a short training process, the software is very accurate, along with being fun and ever-so-convenient for those on-the-go moments. OS X has Speech which is a way to navigate and open programs with your voice.

11. Type rather than talk. Sometimes, you may want just the opposite effect—the immediacy of instant messaging rather than a phone call or email. Instant messaging is easy, widely available and convenient. By using a multi-platform messenger such as Gaim or Trillian, you can connect to any messenger network without having to install separate programs.

12. Use free e-press releases. If you are short on funds and need to get the word out you can try a free release service, your results may vary from but there really is no harm if you are not spamming your site. If you have something worthy to say – try free-press-release.com , 24-7pressrelease.com or Pr.com.

13. Ever want to connect to your work computers from somewhere else?. You can, with a powerful software called LogmeIn or GoToMyPc. After installing the program on the computers you want to link, you can access your computer from any other Internet connected machine. Logmein offers a free product that does almost everything that you would need. Feel free to skip out on the $20 per month of the other product.

14. Meeting software can help you become more productive..Software packages such as Go2Meeting, Gatherplace or WebEx work well at connecting employees, even those in different cities or away for trips, and allow them to connect with each other, share, and express ideas.

15. Let your opinions be heard. Blogging about your business and your industry can create an impact with your customers. Your participation in the global community can show them that not only are you actively involved in your industry but that you are not afraid to have your opinions stated and publicly critiqued. Your blog can be hosted on a commercial blog hosting service or using blog software some popular choices are Movable Type, Blogger or LiveJournal

16. Gigabytes of storage, there when you need it. Do you have large, important documents that you may not want to keep on a laptop while traveling or that you want to securely send to someone else? Amazon’s new Simple Storage Service (S3) provides up to gigabytes of storage for low fees, depending on how much storage space you actually use. Just think of the unlimited storage for all your applications and data.

17. Business Cards. Business cards are easy to find online, for competitive prices. Most companies will send out samples if you like, and it’s easy to find reviews of companies to see if they are quality printers. One of the most popular is Vista Print they put their website name on the back of your cards in a light color and you get free cards. What a deal.

18. Monitor your office when no one is there. CCTV surveillance systems are becoming more commonplace as business operators try to protect their investments from break-ins and thefts. Many can be monitored online, making them more convenient than those who run off video tapes. For professional grade equipment peek at Axis or put together a system from GeoVision. You can be anywhere and keep an eye on the store or your office.

Financial Management

19. The power of Quickbooks. With the convenience of multi-platform support and a powerful web interface. Many businesses use QuickBooks to keep track of finances. Make it easier on yourself and your employees by using the online version—it’s accessible from anywhere, it’s easy to use, and two people can use it at once. You can share it with your accountant at her office or you can update it from a hotel on a business trip. QuickBooks Online also continually backs up your data, so a hard drive crash won’t leave you without any of your precious financial data.

Getting Started

20. A dream and a Plan are all you need to succeed. You can find sample business plans, templates, tips and advice galore on the Net. Be wary of any site that has a product to sell. So check out Businessplans.org for some great templaetes.

21. Find an angel to invest in your vision. Between the three F’s (friends, family and fools) and venture capital, business owners can turn to business angels, who are willing to invest amounts between $100,000 and $1 million into businesses in exchange for a share of capital. You can find one by consulting the national association for angel investors. A fantastic place to start is at the Angel Capital Association

22. Find grants for your business.State Grants are a great place to start looking for money. There are many grants available for small businesses at the state, rather than federal, level. About.com provides links to the economic development offices of all 50 states for information on the grants they may provide.

23. Get government contracts. Federal government contracts up for bidding appear on the government’s Fed Biz Opps website. Government contracting is available in all types of sectors and many locations across the US, but most especially in places where a disaster such as a hurricane or flood has occurred and rebuilding needs to take place.

24. Need to buy office supplies or other products? It’s quite likely that you’ll be able to save money by comparison shopping online before venturing out to a brick-and-mortar store, even with the price of shipping added in. A great tool for comparing prices is Froogle, Google’s tool for comparison shopping. Ebay, Costco Office Supplies are also fantastic resources to check prices of products

25. Learn how to buy books, the right wayThe Web provides a vast amount of free information on any subject you could imagine, but sometimes the situation calls for an old-fashioned book. The traditional books that a business might need—on taxes, starting up, incorporating, finding good employees, expanding, marketing, advertising, even getting started on the Internet—can be bought from competing sites like Amazon, Alibris. By typing the ISBN number found on the title page of the book into a search engine, you can compare prices on all these sites. You can buy new or used, in new or only acceptable condition. Even if a book is out of print, you’ll probably still be able to find it.

26. Not sure which books to buy? Amazon can help with that, too. Amazon has a feature called “Search Inside the Book,??? in which a user can search through millions of books in seconds to find an exact phrase. It’s a great way to find out which books can help you and which have the specific information you’re looking for.

27. Look for the best podcasts.Listening to podcasts can often be an enlightening and interesting form of gaining knowledge. Find the best ones for your trade by looking at the various podcast listings and directories that are available. For most ongoing podcasts, you can subscribe to notification lists to find out when a new one has been added. Some great sites are Podcast Directory and Yahoo! Podcasts

28. Audio books are also a great resource.. Usually longer than podcasts, audio books can be downloaded and listened to in the same way. They can be more amenable to a busy lifestyle than reading a book, because audio books can be listened to while sitting in traffic, eating lunch, or exercising. The leading resource for finding audio books on a subject is Audible.com. I am a member here and I have even returned a book to them that I did not like – within about 24 hours I had the credit back in my account, Amazing customer service.

29. Find the best credit card for your business. A credit card is basically a requirement for a business these days, especially with online shopping. But, not all business credit cards are created equal. Compare them based on features and interest rates on a site like CardWeb or .

30. Give online banking a try. Say goodbye to rushing to the bank before it closes, submitting checks to a teller and writing out paychecks. With online banking, your chosen financial institution is open to you 24 hours daily. You can check your balance, transfer among accounts, create direct deposit for your employees, and set alerts to monitor any type of suspicious activity—it’s all so convenient that there’s no excuse for not trying it. The most comprehensive list is at the Yahoo Internet Bank Directory.

31. Pay your bills online. This can go hand-in-hand with online banking. Once you’ve made the switch from a regular bank, you may as well make the switch from regular bills. With online bill pay, you don’t have to worry about when the bill will come every month, a mail mishap, sending the check off in time to make it across the country by a deadline, keeping a supply of stamps, or any of the other hassles of writing and mailing checks. You simply sign up with the companies you need to pay each month, set up your bank account or credit card information, and you’re set. You can usually pay many bills either through your bank directly or your credit card, too. Set up email alerts to let you know when the bill comes out and when it’s due. You can also sign up for a third party processor, such as CheckFree or Paytrush or Choicepay to manage all your bills in one place.

32. Take the hassle out of filing your taxes. Anything that makes taxes easier is welcome. By using online filing, you’ll be guided through an easy-to-use, step-by-step process that will result in your taxes being filed completely and promptly and most likely resulting in a faster refund. The get this support directly from the IRS.

33. Find new offices.Business owners hope for growth more than almost anything. So, outgrowing your current offices is a good problem to have. You can find new offices easily on the Net—using Realtor.com, you can search by price, location and amenities.

34. Travel for less. Online travel is incredibly convenient—no need to worry about travel agents, speaking on the phone to customer service reps or even Saturday night stays. It’s so easy to check one of the many travel aggregator websites to compare prices and scope the best days to travel. American Express Travel Network offers a great travel comparison site, and you don’t have to be an American Express cardholder to use it. These guys are fantastic, did you know that American Express is the worlds largest travel agency! Just think of the great deal that you will find.

35. Find loans—or find those who may need them. Prosper.com is a growing site that encourages person-to-person loans, both as a way for people who wouldn’t qualify for a bank loan to be able to afford car payments and mortgages, and for budding entrepreneurs who are looking for a high rate of investment to help those loan-seekers out. I am personally a prosper member and I run the group called Vistage. (Shameless Plug)

Employees

36. Look into the services of a PEO. Are you a growing business? Are you spending all your time dealing with your employees’ concerns rather than with actually generating revenue? If so, it may be time to look into the services of a PEO, or Professional Employer Organization. A PEO takes all your mundane, time-consuming employee-related tasks—human resources operations, payroll, payroll tax compliance, health insurance, workers’ compensation claims, unemployment claims—and does them for you. The PEO’s workers will work from your office and take care of your employees for you, saving you administration costs and time and providing you with experienced service to increase your profitability. The National Association of Professional Employer Organizations (NAPEO) can help you find a PEO that can help your business’ employees.
When I was the President of a 20 person company I used the services of MMC Inc. they are not as expensive as Administaff or some of the others and the healthcare plan alone is worth joining for. Let me know and I will connect you with a fantastic person at the company.

37. Provide the best health insurance—your employees will thank you.. Small businesses can have a difficult time finding affordable health insurance. Luckily, Ehealthinsurance.com makes it easy to compare plans and find the one that’s best for your company by comparing all options available, with what the plans include, how much they cost, and what the definitions of various insurance terms mean, so you can find what’s best for your business and attract the best talent. Or check our number 36 for another personal recomendation.

38. Offer retirement accounts with an online brokerage. It can be good to give your employees choice in what type of retirement account they’d like, but most will appreciate a 401(k) plan the most, especially if you match it by a certain percentage. Check out the different accounts that an online brokerage like Scottrade offers.

39. Need advice on how to deal with employees? Let scientists help you!. Google Scholar is a search engine specifically devoted to finding scientific studies published in peer-reviewed journals. Through these studies, the most efficient and proven methods of running a business can be separated from the not-so-great. Would putting coffee in the break room increase workers’ productivity? Does offering a certain type of benefit increase employee loyalty? You can find the answer easily through studies available on Google Scholar.

40. Find the best-qualified employees’ resumes on professional job listings sites.Along with Hotjobs, now owned by Yahoo!, Monster and Careerbuilder are established portals for both workers and employees in the market for hiring. Prospective workers can post resumes and search for listings, and employers can also search for qualified candidates. It’s simple and can make the hiring process go smoother.

41. To reach a wide audience, advertise your vacant position on Craigslist. These days, the best employees are not necessarily found on the usual job sites of Monster and Careerbuilder; they might just be found on an all-purpose classifieds site like Craigslist instead. Posting on Craigslist is free, except in the largest metro areas, where a posting can cost $25. It’s an extremely popular site and increasingly, people are turning to it to not only find jobs, but to furnish their houses or even buy their houses! It’s also easy to post and find a freelance copywriter or web designer

42. Find freelancers. Increasingly, talented writers, coders and designers are turning to freelancing. Many freelancers can be found on bidding sites, where an employer sets forth a project and a budget, and freelancers submit bids, with resumes, experience and writing samples, and compete for the jobs. It can be a great way to find talented people for a fraction of what you’d pay a full-time employee. Freelancers can design and create your website, draw a logo, write the copy and create content. I have used Guru.com, Getafreelancer.comwith a huge amount of success. I am a Guru.com provider and GAF member.

43. Get administration help from a virtual assistant. “Virtual assistants??? are telecommuting contractors who will provide administration services for businesses from the comfort of their own home. There are many staffing agencies that supply virtual assistants, and the benefits can be grand—as independent contractors, VAs don’t require payroll taxes to be paid on top of their salary, or even benefits. I have successfully used Ybrant and would consider using Getfriday.com because of their reputation.

44. Use a TikiWiki to solicit opinions and collaboration from your employees (or customers).. A TikiWiki is a collaborative wiki software which you can upload to your website. Like the online encyclopedia Wikipedia, TikiWiki allows anyone to contribute with their ideas or suggestions, and the results are viewable to all. The wiki can be a great tool to give employees a way to collaborate and get feedback on ideas (the TikiWiki can be password-protected so that only certain people have access), while keeping everything in one central place on the website. Customers can also be given access to voice their concerns or give advice. It can be as open as a forum or only open to one or two people. You can find a general Wiki at . I know these guys personally and their solution is rock solid.

45. Improve workplace security with employee badges. If your company is growing, employee badges can have an important role in keeping both you and your employees safe. Badges can be used to gain access to the building, as lunch cards, to protect computers, or to limit access to certain rooms of the building. Take a look at Photobadge.com they offer custom badge printing. I have used them to print full color ID’s on HID cards.

46. Design a wellness program.There are many companies available online that will cater to your company’s corporate wellness needs. SparkPeople is notable in that it’s both free and available everywhere. Add to your employees’ health and happiness by investing money or time into a program that will motivate them to care about their own health and well-being

Build your business

47. Know where your products are. Know where your products are at any given time through online package tracking. This is offered by UPS, FedEx and the United States Postal Service. Your package is scanned at waypoints and the data can be traced by you, or your customer, on the Internet with a tracking number. Customers like the peace of mind of knowing their goods are en route, and you can ensure that you know where your packages are at all times. It’s a win-win situation.

48. Schedule your pickups. With all the packages a business can send out everyday, it’s convenient to know when they’re being picked up and arrange it at your convenience. The major shipping services offer online pickup scheduling, a handy tool which puts you in control of when your packages go out. Even the United States Postal Service has gotten into the game. , FedEx Package Pickup Scheduling and USPS Pickup on demand

49. Prepare your packages without a trip to the post office. The simplest way to get your packages ready to go is by using online stamps and printing labels from USPS, through Stamps.com. Weigh your package, confirm costs, print the label and it’s ready to go!

50. Know your workers’ location at all times.Besides tracking packages, you may want to track your workers. You can make sure they’re doing what they’re supposed to be doing, and where they are if you need to locate them quickly, through a few different online tracking systems. Nextel offers a web-based tracking system for its mobile phones called Mobile Locator. AccuTracking is a company offering GPS-enabled location services on Nextel Blackberry and Motorola phones, or try Trueposition.com

51. Always on time and avoid traffic jams. Check the traffic before you leave with real-time traffic reports on traffic.com

52. Try Amazon Marketplace. Amazon is not just for books anymore, and with its product reviews, recommendations and Super Saver shipping, the site has grown into an essential resource for shoppers looking for all manner of products. Becoming a seller on Amazon’s Marketplace could expand your customer base and also serve as a form of outsourcing—with no marketing or costs aside from Amazon’s commission on your part, you’ll generate sales without the usual associated costs. Amazon is one of the most popular sites on the Web, and if your product is sold on their site, establishing synergy with Amazon is a great idea.

53. Create an Ebay store. Ebay is the world’s most popular auction site, and it offers many possibilities for a brick-and-mortar business to expand operations and sales. For nominal costs, including Ebay and Paypal fees, you can get started selling from your own Ebay storefront. You gain a worldwide customer base, and the auction component, with its bidding wars, can help you sell your products for more than you would otherwise.

54. Teach yourself the industry. A good business technique is to learn everything you possibly can about your niche or industry—this will help you in all aspects of your business. Find a trade directory or portal for the type of business you’re in, familiarize yourself with the trade publications, and in most cases, you can subscribe and read them online. One of the most amazing directories is the Yahoo! B2B Trade Directory

55. Take classes on things you don’t know. Brush up on accounting fundamentals, how to apply for loans and grants, how to create a business plan, or almost anything else you’d ever want to know by taking online classes from Ed2Go. Ed2Go is affiliated with community colleges across the country and offers classes from professionals renowned in each individual field. It’s a fantastic resource for business owners looking to dig deeper into an aspect of the business world, or for employees trying to expand their repertoire of knowledge.

56. Earn an MBA, while still running your business. Getting a degree doesn’t have to mean giving up everything else in life. A distance-learning MBA can be had from many reputable universities—you can begin learning while you keep earning with your already-established business. Check out BusinessWeek rankings of distance MBA programs. You’re already one step ahead!

Web Presence

57. Choose your domain name. These days, choosing your domain name is almost as important as choosing the actual name of your business. To make things easier, the domain name should be the name you do business under; but if it’s taken, you might have to get creative. How do I choose a domain name? Look at the thesitewizard.com. Check a whois domain name register to see if the names you want are taken. Once you find the right name, registration should be about $10 a year. GoDaddy, Register.com and my personal favorite, BulkRegister / Enom

58. Set up your website, entirely for free. Microsoft recently debuted a program called Microsoft Office Live, aimed at small businesses. Sign up for your domain name, host your website with Microsoft, and get five hosted email accounts with two gigabytes of storage each for your chosen domain name, all for free.

59. Next step: hosting. After you’ve acquired your domain name, if you don’t go through a service such as Microsoft Office Live above, you’ll have to find a reliable and inexpensive hosting company. There are many out there, and most offer good value for the money. Hosting should not be a large expense for your company. Take a look at Skyriver.

60. Create your website yourself, through templates. It can be extremely easy to find web templates, available for free, and set them up with your website. It can be a temporary fix until you have your own custom content designed, or it can be a well-chosen template that presents your site in a fabulous way to customers and never has to be swapped out for something else, two of my favorites are TemplateMonster or DreamTemplate

61. For your very own custom website, find a freelance professional. Just as with your PR and marketing copy, you can choose a freelance pro from bidding sites for your website. Sometimes, you need a specific, custom design to show the world the best face for your business, and a freelancer can do that for you quickly and (usually) inexpensively. Give Guru.com

62. Start getting accepting payments. Once your site is up, running and getting visitors, you’re ready to make money from them. But you have to have a reliable method of accepting payments. If you have a merchant account with a credit card company, you can set up the merchant account to accept payments on your website. If you don’t have a merchant account, you can easily accept payments through Paypal or Google Checkout.

63. Or, get a merchant account. If you’ll be doing large-volume selling, it could pay to go ahead and get your own merchant account if you don’t have one already. Merchant accounts differ from Paypal in that they’ll work both on- and offline
Check out Vswipe for an account and professional level services.

64. Create content!. This is the most important step in the website-creation process, because without content, you may as well not have a site at all. You won’t get listed on the search engines, which means customers won’t find you, which means no sales and zero success for your business on the ‘net. You must create good, original content, either related somehow to your product or directly about your product, that will rank high with search engines and keep bringing customers back for more. If you bring good content to search engines, even without any SEO optimization, you should be treated well by search engines. If you need assistance, you can try Craigslist or the freelance bidding sites

65. Start up a company blog. In a Web 2.0 world, blogging is the easiest way to create a memorable, personal connection with your audience. You can blog about your products or about your industry, but either way, you’ll rank higher in the search engines, create valuable content for your site, and give customers a hook to keep coming back to your site. A blog is simply a sort of journal, updated every few days, and posted in chronological order. There are a few different types of software that make blogging simple to add to your site, including WordPress, Movable Type or Blogger.

66. Begin podcasting. Podcasting is a simple idea—it’s an audio presentation that’s available for downloading and listening to on a computer or on an mp3 player. It’s amazingly easy to both create a podcast and present it to the public. That’s even more reason to try it! Once you’ve uploaded the podcast to your website, you can also submit it to podcast directories. A well-made and interesting podcast serves as a fabulous marketing tool and will lead people to your site. It can also easily be integrated with a blog. The biggest and best include Podcast.net and Yahoo! Podcasts.

67. Add photos. An easy way to add an assortment of photos to your site is by using Gallery, software that provides a simple interface for photos and the ability to embed it cleanly within your website. For an artist or other businessperson who needs to show customers photos of products, it can be a great solution. If you are looking for a hosted solution you have to check out the big brother of Web 2.0 image hosting solutions Microsoft Office Live Basics can do that for you for free, and so can Google Apps for Your Domain, providing you with a company-branded Gmail account. If you have a hosting company, they will probably provide a certain number of email addresses and space.

69. Add an email newsletter component to your website. Create a signup box and give your site visitor a reason to sign up—the best carrot is a free newsletter on your specialized subject. With a monthly or weekly newsletter from you, customers will see your name in their inboxes, read about your company, and you will make sales as a result. A newsletter created by tools like ConstantContact, Intellicontact or Mailchimp are the most effective marketing tool at your disposal. Once you have a database of customer emails, you can send notices out about special offers. What a great way to keep your name in front of your customers.

70. Convert your email newsletter into a downloadable .pdf file. You may also want to include your newsletter on your website for download. This is made possible through desktop publishing software, such as Scribus. Scribus is free and comparable to paid programs such as Adobe InDesign and Quark Xpress.

71. Stop Spam Cold!!!. As soon as you make your email address available on the Web for all to see, it will start getting targeted for spam mailings. Fight this before it gets out of control by using the services of a country such as LivePrism. A hosted spam-blocking and virus scanning software, specifically designed for the needs of a business, can prevent unwanted messages from invading your inbox and save you precious time better spent than repeatedly pressing the Delete key. These guys are honestly amazing! I use them every day. They were reciently sold to a public company and their service just keeps getting better, sign up for the LivePrism free trial.

72. Make your website accessible to all. If potential customers with disabilities can’t access your site, you’re leaving out a large segment of consumers. Find the guidelines to make your website accessible from the Web Accessibility Initiative and give everyone the opportunity to experience your site.

73. Find an SEO expert. If you have great content, a blog, a podcast and a newsletter available on your site, you should be in great shape for attracting customers. But, especially if you’re in a highly competitive field, sometimes it just takes the services of an expert to get search engine results. This is vital, because most of your traffic will come directly from search engines. There are firms which do nothing but SEO (search engine optimization), and they are well-equipped to help you get to the top of all the search engines’ rankings. Google provides some great SEO advice on how to go about choosing an SEO firm and how to avoid scammers.

74. Submit your site to search engines and directories. When you have great content established and an SEO professional on the case, you should be well-placed for ranking in the search engines. You can help people find you by submitting your URL to search engines yourself and by listing your business in the various web directories. Yahoo! Directory, Yahoo! Directory Submit, Google Directory, Submit to Google, Submit to MSN

75. Protect your website and your customers. With the HackerSafe designation, your website is tested on a regular basis to ensure that it is safe for customers to provide you with their private information. In a world full of stories of identity theft, this can be a great way to ensure your customers’ trust.

76. Employ online mystery shoppers to tell you what’s working and what’s not. The old-fashioned form of mystery shopping—walking into a store and buying a product—has transformed into modern online mystery shopping, where consumers go through the steps of your shopping cart or peruse the pages of your site and then tell you what they liked and what they didn’t. It can be an effective means to find out how you can do better, and why. One of the key providers in the industry are Second to None.

Marketing

77. Write and release press releases, for free. The Internet just makes everything easy. Through widespread press release distribution on the web, you can get free publicity and build your public relations experience, without the need for a PR professional. If you need polishing from an experienced pro, you can find one on Craigslist or the freelance bidding sites mentioned above. Search engines and news organizations adore press releases, and this move is sure to help your rankings and SEO as well. These free press release sites will disseminate your release to search engines while you sit back and wait for the results! I have used Prleap and have heard good things about Media Syndicate. For a wider distribution try PR Newswire not free but fantastic.

78. Create effective email marketing strategies. Just as you might send out snail mail direct marketing letters, you can use your database of customers who have opted in to email lists to send well-written and effective email marketing letters. Ennect.com can help you plan your marketing strategy—are you sending too many messages? Is your message getting across perfectly to make that sale?

79. Manage your email campaigns. . Now that your customers are signed up and you have a great newsletter or marketing campaign to send out, make this aspect of your marketing successful by contracting out the management of your email list. IPost can target messages at certain audience segments and ensure that your emails get past spam blockers and into potential customers’ inboxes.

80. Don’t let your ISP block outgoing emails. SMTP.com is an amazing SMTP service that his dedicated to one thing: providing its customers with a fast, easy way to send their email. Period.

81. Monitor your spam reports. Major ISPs usually offer the option to get feedback on what users are marking your emails and newsletters as spam, which can help you when writing the next email. The last thing you want is for a user to repeatedly mark your emails as spam. Close the loop: AOL Feedback Loop, Hotmail Postmaster and the Yahoo! Postmaster

82. Create coupons easily, from the web. It’s very likely that customers may come to your website expecting special offers and coupons. It’s easy to create printable coupons using CouponBuilder’s web-based software.

83. Advertise, Advertise, Advertise. No one will know your website is there if you don’t tell them. In addition to being listed on search engines, you can advertise yourself directly with the search engines, so that an ad for your website comes up when someone searches for keywords related to your product or service. Try Microsoft AdCenter, Google Adwords or Yahoo! Search Marketing

84. Analyze your traffic. Once you get users to your site, you need to know what’s keeping them there and why they’re coming. Google Analytics can help you—it’s a free analytics tool which provides you with reports on what pages of your site are getting the most views, how long customers are spending on each page, what they click on, and what they click from. This was once invitation only, but now everyone gets to use the power of Google.

85. Get your commercials to the masses. YouTube, Google Video, DailyMotion and other video-sharing sites are extremely popular and create a new forum for entertaining commercials and informative videos. Do you have video content on your site, commercials, product demonstration or other interesting video related to your business? If it’s funny, unique or interesting, it could become a YouTube hit. An IBM commercial was viewed 45,000 times last year on the site. YouTube has young users who are great consumers and great advertising targets. You could even create specific content just for YouTube or Google Video. You never know what the next viral hit will be.

86. Become an expert in your field. . Lately, a number of free “Answers??? sites have cropped up. These sites divide questions into categories and those interested in answers to their questions can ask experts. I enjoy Amazon Askville. By positioning yourself as an expert in one of these communities, you can gain valuable publicity for yourself, your business and your website.

87. Write articles and get them circulated. An easy way to publicize your site and your product is to write a few articles for promotion and submitting them to free articles websites. Check out ArticleCity, ArticleRich and ArticleBlast. These websites make the content available for free to anyone who wants to use the articles, with credit, so it is more of a promotion tool than something that you want to devote copious amounts of time to. Your best work should be reserved for your actual website, which is completely original and holds your own copyright. This is a quick and simple way to demonstrate that you are the only expert that matters in your field and get you (and your website) out there.

88. Try Craigslist. Craigslist is so popular that it’s an extremely effective promotional tool, with the added benefit that in most markets, it’s free to post an ad for your services.

89. Join a marketing forum. You can trade tips and ideas, find marketing pros that can help you with specific projects, and learn more about the tricky, tricky business of marketing. One of the most well-known is the Warrior Forum

90. Try some old-fashioned market research. At Xooxle Answers independent, professional web researchers can fill gaps in your marketing plans by providing up-to-date research on trends, expectations, and maybe even mistakes to avoid in your field.

91. Join an affiliates’ network. Depending on the size of your website and its marketing needs, you may benefit from joining a network of affiliates. Affiliates will pay you for clicks from your site and/or products that people buy at their site after clicking from yours. Affliate Directory is a great place to start looking for an affilate program.

92. Become an Amazon Associate. One of the most powerful and successful affiliate programs in existence is Amazon’s Associate program. You provide a link to a book related to your business that your customers would be interested in, and when someone clicks on it and buys, you receive up to 8.5% of the purchase price. Providing relevant and enjoyable reading material recommendations can be a service that customers appreciate. You can also easily incorporate this into your company blog.

Miscellaneous; other great business ideas

93. You know where you need to go; now you can find the best way to get there. Using the different mapping technologies of Google Maps and Yahoo! Maps Beta, you can plan the most effective routes for your deliveries and how to get from place to place with the least traffic. With Google and its counterpart Google Local, you can see what’s located next to a certain location, and with Yahoo! Maps Beta, you can see which roadways currently have the most congestion and which to take instead.

94. Search for old patents, before creating new ones. That idea you’ve got burning in your head may have been thought of before, and here’s a surefire way to find out: Google’s Patent Search. Just type in keywords, and if a related patent exists, it will pop up and you’ll know whether to proceed with your idea!

95. Advertise other people’s products. Intrinsically, this just doesn’t seem like a good idea at all. Why would you use your site to advertise for someone else??? However, Google’s AdSense program allows you to host targeted, contextual ads that relate to your content. If you have sites other than your main business site, you may want to think about what Adsense can bring to the equation. You’ll be paid whenever someone clicks on an ad on your page and also for achieving a certain number of page impressions. For a small site just starting, or for a partner site with no direct product, Google’s AdSense program can not only pay for hosting but make you a surprisingly large amount of money besides. It can be a product in and of itself.

96. Keep up to date of the latest news in your field. By setting up Google Alerts, you can get messages in your email inbox telling you when a news story comes out related to your business, news about competitors, or anything else you want to stay abreast of. Many other news websites allow you to set up alerts, but they are not as customizable or as comprehensive as Google’s free service.

97. Establish a virtual office. No matter where you are in the world, you can establish an address in any city you could want and manage that remotely. If you’re a British business looking to serve your American customers better, you can set up an office in New York City. It’s all simple and easy to manage remotely. There is no better than Office HQ. If you just need a phone number in another city, try Vonage Virtual Phone Number

98. Create legal documents, without a lawyer. Through the services of LegalZoom, you can create many different types of documents, from beginning incorporation to creating a will to patents and copyrights. Not every legal document needs the work of a lawyer to prepare, and LegalZoom is a great way to bypass an attorney’s usual hourly rates. I have set up two LLC’s and one S Corp with their help. Fast and easy.

99. Virtual PBX Services. FreedomVoice, GotVMail and my favorite RingCentral bring the feeling of a large corporate phone system within reach of a small business. They all have auto-attendant, voicemail, toll-free numbers, call forwarding and other great features.

Good Password Policies

Picking a good password is the first line of defense in keeping your private data safe. Logging out or locking your computer before leaving for the evening and when you leave the office is a good start in protecting your sensitive date. Another way is as simple as picking a good password.

Everyday most of us use a password of some kind or another. Whether it is getting cash from an ATM and having to use our PIN number or using a keypad to gain access to our office, we are using passwords. Anyone who uses email will also have a password to log onto the server, whether it is a POP based email or a web-based email such as Hotmail.

If you can’t pick your name, make sure you pick your password
Most companies will also issue usernames and passwords to their users to enable them to access the system, typically this is not controlled by the user but by the IT Department. Sometimes, especially with web-based applications such as our browser or email program, we can choose our own username and password. In commercial situations the IT department will issue their users with their username and password. Although normally the username cannot be changed, generally the user can change their password from the system generated one to something easier to remember. The first thing you need to do when you get a password assigned from the system is change it.

Why should I worry?
The whole idea behind passwords is to make it as difficult as possible for an outsider to break into the system and either steal or compromise important or confidential data. I have polled some clients and 15% said that they manage more than fifteen passwords to access their own applications at work, home and the bank but only 5% can easily remember that many. Don’t pick an easy password just because you can remember it, keep your data safe from prying eyes.

Just the Basics

The password must never be the same as the username, or even a variation of it. For example, if your username is [email protected], then you must never use either johnsmith or smithjohn as your password.

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Is Your Printer Bleeding You Dry?

I go into a number of offices each month that just have the “wrong” printer for the job, I want to give you my advice about the cost of printing in the enterprise. There are a bewildering number of choices available and it’s not easy to decide, but making the wrong choice could prove to be expensive. You would be surprised just how expensive it can be.

The Contenders

There are basically three types of printers available nowadays – dot-matrix, inkjet or laser. You may be surprised at what you learn about the costs associated with running these printers.

Dots….

The dot-matrix printer is the oldest type of computer printer that is available, most businesses have dumped these and switched to either Ink-Jet or laser printers. There are still a number of applications in which these printers excel and they are extremely efficient in these tasks. These printers physically strike the ribbon and paper when they print, and they are an excellent choice if you are printing on multi-part documents such as invoices in high volume transactions. Most people are not using them so I will focus on Inkjet and lasers.

Think Before You Ink!

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What to look for in Business Internet Service

There are several options available to your business when you need to update your Internet connection. Broadband is the only viable option but selecting the right service depends on how you are going to use it.

The Way I Choose

When I say “Business Internet” I really mean business grade service, a connection that you can trust for your critical business communications. This is less about the speed of the connection but the other intangibles that will separate one service provider or service type from another. Some of the things that I look for when recommend service to a client:

Is this service direct with the provider or am I going to an agent? Brokers are great for a small savings, but when the line goes down who should you call and will they know you by name or by the reseller?

Does the company have a posted local or toll free phone number? When your Internet is down how do they expect you to EMAIL them?

What are the technical support hours? I used to be really passionate about 24/7 but I am now comfortable with direct customer service hours during peak business hours 7am-7pm with some sort of after hours escalation if necessary.

What is the Service Level Agreement (SLA)? How long do I need to be down or what types of issues will get me connected to priority support?

Last but not least, how reliable is the service. Yes, speed counts! But if the service does not have 99.9% reliability, it’s just not Business Grade. If you phones did not work for 2 days per year how would that impact your business, you need to demand excellence from your Internet connection.

SDSL- Just the Basics

The minimum expectation that I have for any business class service is DSL. I don’t mean the $14.95 type of service offered as a residential product I am talking about a service that is 1Mbps or faster. Make sure that you are getting SDSL it is not the cheapest but it will help to ensure that your experience is smooth and predictable.

Expect to spend anywhere from $45 to $150 for a high quality business connection from a reputable carrier. If you do not qualify for SDSL and depending on the nature of your business you should investigate the other options.

Cable Guy – The Fastest Kid on the Block

The fastest hardwire connection is by using your cable supplier, here in San Diego Cox and Time Warner Cable provide excellent services. They offer speeds far in excess of those available from DSL or T1 providers, the speeds are not synchronous and the speeds tend to vary during the day. Cable modems are really a residential service but if you happen to be within the service area, it is my choice over DSL. Experience teaches me that the cable company tends to dispatch and solve problems faster than the phone company.

Pricing ranges from $50 to $199 depending on speed and other service factors. The con is that it is usually not in business areas, and if they say it will be there in “3 months”, forget it…it will never be installed.

T1 San Diego

Broadband Wireless – An Amazing Value

The new kid on the block for Internet access is Broadband Wireless. It is symmetrical like a T1 connection but can scale much more efficiently and in most areas can exceed even the fastest SDSL connections. The service is professionally installed, typically within 48 hours and offers an amazing value for the money. Typically the speeds range from 1Mbps to more than 3Mbps with the ability to scale to a full 45Mbps. It is by far the most flexible connectivity option and a greater than 99.99% uptime.

I really can’t say enough about Broadband Wireless, it really has earned its place in the Enterprise.

Pricing can range from $199 to over $499 depending on the type of service you choose. Think of it as T1 performance for about half the price.

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